London Apartments

Terms and Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.harrods.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

NB: Corporate customers, or customers making purchases from the Corporate Sales section of the website should refer to the Corporate Sales Terms and Conditions. Orders placed within the Corporate Sales Section of the site are subject to different delivery charges and terms.

* Online Shopping
* Acceptance of your Order
* Call Centre and Orderline
* Order Cancellation
* Payment Methods
* Pricing Policy
* Product Availability / Information
* Delivery Information
* Worldwide Delivery
* Message Card and Gift Wrapping
* Returns Policy
* Returns Instructions
* The Website
* Liability and Indemnity
* Jurisdiction
* General
* Christmas Hampers Online
* Gift Cards - Conditions of Use
* Win a Wine Hamper worth £250
* Wine Case Offer

Online Shopping

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

Visitors under the age of 16 should not register with this website or submit any information to us.

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Acceptance of your Order

Shortly after you have placed an order with us by pressing the ‘Make a Payment Button’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Harrods.

Order acceptance and the completion of the contract between you and Harrods will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. Except for goods that are made to your specifications (including Christmas hampers), we do not take payment for your goods until the order is ready for dispatch. Christmas hampers and specially ordered goods will be charged on receipt by us of your order.

Non-acceptance of an order may be a result of one of the following:

* The product you ordered being out of stock - see Product Availability
* Our inability to obtain authorisation for your payment
* The identification of a pricing or product description error
* Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Internet orders will be confirmed by email. Should you not recieve confirmation within 10 business days, please contact our order line on 0870 732 1234.

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Call Centre and Orderline

Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.

Our Call Centre and Orderline are open from 9am to 7pm (GMT) Monday to Saturday. Please call 0870 732 1234 (UK only) or +44 (0) 20 8479 5100 (outside UK).

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Order Cancellation

If you wish to cancel your order please contact Harrods Home Shopping Customer Services by:

* calling 020 8479 5261 between 9am to 7pm Monday to Saturday
* returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.

Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order and your original postage and packing charge will be reimbursed in full.

Please note that cancellations or alterations to orders containing perishable goods and Christmas hampers must be made within 24 hours of ordering.

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Payment Methods

We accept payment by Harrods Account Card, Harrods MasterCard, American Express, Visa, MasterCard, Diners Club, JCB, Switch and Solo.

Please note that Harrods does not accept cash, cheques or gift vouchers as payment online.

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Pricing Policy

All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

VAT free prices, are quoted for deliveries outside the EU, where applicable.

Harrods endeavours to ensure that all merchandise offered on the website is available at the same price in the Knightsbridge store. However, from time to time (particularly during Harrods Sale and promotional periods) we may offer additional discounts for purchases online from www.harrods.com that do not apply in the Knightsbridge Store. Additionally, items offered as sets on this site may not be offered as part of a set within the store and individual prices may apply.

Our Knightsbridge Store may also run additional discount promotions for purchases made on a Harrods Account Card or American Express Card. Please be advised that this does not apply to purchases made through our catalogues or website. Please see in-store for details.

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Product Availability / Information

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

During the Christmas and two sale periods, our Knightsbridge Store may run additional discount promotions for purchases made on a Harrods Account Card or American Express Card. Please be advised that this does not apply to purchases made through our catalogues or website. Please see in-store for details.

All products are subject to availability. If, due to unforseen circumstances it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

Alcohol may only be sold to persons 18 years of age or over. It is a criminal offence to sell a knife to any person under 16 years of age. Tobacco products may only be sold to persons 16 years of age or over.

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Delivery Information

UK Mainland Delivery:

Please allow 14 days for delivery of products you have purchased on the harrods.com website.

A charge of £5.95 will be made to cover postage and packing on orders sent to a single UK mainland address, with the exception of hampers and gift boxes.

Hampers / Gift Boxes:
There is a charge of £6.50 per non-perishable hamper or gift box and £12.95 per perishable hamper or gift box for delivery within mainland UK. Please note that individual items and hampers or gift boxes may be dispatched separately.

Non Mainland UK Delivery: (includes: Northern Ireland, Channel Islands, Isle of Man and the Scottish Isles)

A charge of £12.95 will be made to cover postage and packing on orders sent to a non-mainland UK address. An individual charge of £12.95 is applicable on individual Hampers and Gift Boxes sent to a single non-mainland UK address.

Large / Bulky Goods / Special Order

Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.

Orders Over 29kg

We are unable to quote a delivery charge online for orders over 29kg, therefore your order will be completed showing £0.00 delivery charge. Our Customer Service team will contact you within 48 hours to advise of the delivery charge before the order is dispatched.

Import Duty

Harrods Ltd cannot be held responsible should local customs authorities wish to confiscate any particular item contained within the hamper, or charge any import duty. The recipient is responsible for paying the duty.

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Worldwide Delivery

We offer worldwide delivery on a wide selection of our online merchandise. Most products on the website are exportable. Typically, it is only fresh food, perfume, large and bulky items and alcohol that are exclusive to the UK.

UK VAT will be automatically deducted from merchandise dispatched to non-EU countries. The total deduction will be clearly indicated during the checkout process.

Delivery charges are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged. The charge includes a 2% administration charge.

Please allow 14 days for delivery.

We reserve the right to withdraw international delivery at anytime.

We do not currently offer delivery to BFPO addresses.

We cannot be held accountable for delays in customs clearance.

If you require any additional information please call +44 (0) 20 8479 5261.

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Message Card and Gift Wrapping

We do not currently offer a message card or gift wrapping service for online orders.

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Returns Policy

Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase. Refunds will be made against the original form of tender except in respect of purchases made by cash or gift voucher/gift card which will be refunded by way of a shopping credit. Refunds and exchanges on purchases made on 10% event day are subject to a 10% discount adjustment. Please see in-store for further details.

Sale Goods:
Sale items or special purchases bought in Harrods Sale may be returned for exchange only if returned in their original condition with proof of purchase, during the same Sale period or within 14 days of purchase (whichever is earlier).

Exclusions:
Except in relation to faulty goods the following exceptions apply:
Fine Jewellery and watches may only be returned for exchange or refunded by way of a Shopping Credit. Additional terms and conditions of sale apply to Furniture and Special Order Items. The following may not be returned: custom made goods, beds, bedding , toiletries, cosmetics, fragrances, pierced earrings, hair accessories, swimwear, lingerie/nightwear/underwear, hosiery, millinery, scarves, pharmaceuticals products, woodwind and brass instruments, food, beverages, perishable goods , newspapers and magazines. Audio or video recordings and computers software may only be returned at Harrods discretion (if they have not been unsealed). This does not affect your statutory rights.

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Returns Instructions

By Post:

Included with your order is a Returns Form and Returns Label with clear instructions on how to return merchandise to us for refund or exchange. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form. Attach the Returns Label and send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact Harrods Home Shopping Customer Services on +44 (0) 20 8479 5261 or click here to email us.

Returns Address:

Harrods Home Shopping Returns Department
Harrods Distribution Centre
Grant Way
Middlesex
TW7 5QD

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The Website

We may change the Harrods website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

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Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

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Jurisdiction

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

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General

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

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Christmas Hampers Online

UK Delivery Charges
Within UK Mainland the following charges apply per Hamper or Gift Box Non-fresh food hamper/gift box £6.50 Fresh food Hamper/Gift box £12.95

Non-mainland UK, including Northern Ireland: Non-Fresh food or fresh food hamper/Gift box £12.95

Exportable Hampers
We regret that we are unable to deliver perishable Hampers and Gift Boxes outside the UK. Hampers/Gift boxes that are suitable for export are listed throughout the website. Harrods is unable to export hampers to certain countries, please call our order line 0870 732 1234 for details.

Harrods Ltd cannot be held responsible should local custom authorities wish to confiscate any particular item contained within the hamper, or charge any import duty. The recipient is responsible for paying the duty.

Delivery information for Fresh Food Hampers/Gift Boxes
Hampers and Gift Boxes containing fresh food will be delivered between 8th and 23rd December, with the exception of the Chairman’s Choice and the Harrodian which will be delivered between 19th December and 23rd December 2005. We are unable to guarantee specific delivery dates.

Please note that all fresh food hampers are marked as such and the responsibility for the refrigeration of the perishable components lies with the recipient.

We are unable to delivery fresh food Hampers and Gift Boxes outside the UK.

Returns Information
Christmas Hampers are made to order and therefore cancellations or alterations of orders will only be permitted within 24 hours of ordering. Outside the stated period, except in relation to faulty or incorrectly supplied goods, refunds or exchanges cannot be given. Customers’ statutory rights to a refund of the purchase price or exchange for goods that are not of satisfactory quality, not fit for the purpose originally intended or not as described, are unaffected.

Christmas Hamper General Information
Your credit card will be charged on receipt of your order for Christmas Hampers and Gift Boxes and your hamper will be made to order for delivery within the specified window.

The term 'Hamper' is defined as a collection of food and/or non-food items packaged in a container such as printed cardboard box or wicker basket. The type of container presented with all Hampers is stated in the description.

Please note that for photographic purposes, props such as dishes, glasses and cutlery which have been used within the catalogue may not be included with the Hamper/Gift Box. All Hampers and Gift Boxes are itemised fully and are described fairly in the description of the catalogue.

All products are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that of which it replaces.

Alcohol may only be sold to persons 18 years or older.

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Gift Cards - Conditions of Use

The conditions of use as set out below and on the reverse of the Gift Card itself shall apply for the Gift Card. Please read these conditions of use in full before buying / using the Gift Card.

ABOUT GIFT CARDS

Harrods Gift Cards look like credit cards, but act like Gift Vouchers, there are 2 types:
• Fixed Value: available in denominations £25, £50 and £100
• Flexible Value: you can purchase any value between £10 and £10,000. For purchases of values over £250, our call centre may need to call you to authorise payment before you are able to purchase the Gift Card online

USING GIFT CARDS
• The Harrods Gift Card is redeemable in full or part payment for goods / services sold in Harrods Knightsbridge store only
• Harrods Gift Cards cannot be redeemed via telephone / mail order or on the internet
• You can only purchase a maximum of 5 cards in any one transaction
• The balance on this Gift Card may be used until either the balance is fully depleted or the Gift Card expires (which ever occurs sooner)
• Harrods Gift Cards will expire after 24 consecutive months of non-use. (‘Use’ for the purposes of this terms includes making a balance enquiry.) After this date you can obtain a replacement card for the remaining value by visiting our Knightsbridge store and returning the old Gift Card.
• You may check the expiry date of your Gift Card at Harrods Knightsbridge store or by calling 0870 730 4438
• A maximum card balance of £10,000 applies to all Gift Cards
• The Harrods Gift Card cannot be applied as a payment in relation to a Harrods Card Account
• For Amex and diners Card Holders, customers must call their bank to notify them before ordering should the delivery address be different from their card billing address
• Gift cards will be dispatched separately from other items on your order

HOW TO CHECK THE BALANCE
• When using the Gift Card, the balance will be displayed on the bottom of your receipt
• You may also check the balance of a Harrods Gift Card at Harrods Knightsbridge store or by calling 0870 730 4438

LOST OR STOLEN CARDS
• Harrods is not responsible for lost, stolen or damaged Gift Cards, once issued. The Harrods Gift Card cannot be replaced if lost, stolen or damaged

RETURNS
• You cannot return a Harrods Gift Card or redeem it for cash
• Any refund of an item purchased using a Gift Card will be made in accordance with Harrods Returns Policy and will be credited onto a Harrods Shopping Credit. Please refer to our Returns Policy.

These conditions of use may be altered from time to time where we consider it reasonable and necessary to do so. The current conditions of use will be available at all times at our Knightsbridge store.

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Win a Wine Hamper worth £250

PRIZE DRAW TERMS AND CONDITIONS

* 1.Customers who make a purchase on Harrods.com between 1st March 2006 and 31st March 2006 (the "closing date") will automatically be entered into a prize draw to win the Wine Buyer's Tasting Collection (The Wine Buyers Tasting Collection includes: Harrods Pomerol 1999, 75cl, Harrods Vintage Champagne 1998, 75cl, Cuilleron, Viognier 2004, 75cl, Olmos Reward, Frankland Estate 2001, 75cl, Soave Classico, Pieropan 2004, 75cl, Caymus Conundrum 2003, 75cl, Chateau Fuisse, Les Combettes 2002, 75cl, Mastroberardino Radici 2000, 75cl, Sangiovese, Errazuriz 2003, 75cl, Burmester Colheita 1990, 75cl, Rasteau Cuvee Prestige 2001, 75cl, Monte Real Gran Reserva 1994, 75cl)
* 2.No purchase is necessary to enter the Prize Draw. Customers who wish to enter the prize draw without making a purchase can do so by sending their Name and Address to: Harrods.com March Prize Draw, Harrods Home Shopping Call centre, Harrods Limited, Second Floor Harrods Distribution Centre, Centaurs Business Park, Grant Way, Off Syon Lane, Iselworth TW7 5QD. Entries must be received by 31/3/06.
* 3. The Prize Draw is open to UK residents aged 18 years and over.
* 4. The prize draw is not open to employees of Harrods Limited ("the Promotor") and its subsidiary companies or their immediate family members or anyone involved with the Prize Draw.
* 5. All entries become the property of the Promoter and will not be returned.
* 6. By entering the Prize Draw, all entrants will be deemed to have accepted and be bound by these rules.
* 7. Only one entry per person.
* 8. There is one prize - The Wine Buyers Tasting Collection (currently retailing for £250 on harrods.com).
* 9. The draw will take place on 10th April 2006 and the winner will be selected randomly by computer. The winner will be notified by email by no later than 30th April 2006. The decision of the Promoter will be final and binding on all matters and no further correspondence will be entered into.
* 10.The Promoter reserves the right to request proof of age for any winner.
* 11. The prizes are non-transferable and no cash or other alternative will be offered in lieu of the prize.
* 12. The Promoter reserves the right to cancel or amend the rules of this Prize Draw without notice or to offer an alternative prize of equal or greater value in the event of circumstances arising outside its control.
* 13. The Promoter will not be liable in the event of force majeure, - for the failure of, or damage or destruction to, the Promoter's central computer system or records, for errors, delays, losses or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for this Prize Draw.

This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English Courts.

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Wine Case Offer

* 1. The promoter/supplier is Harrods Limited, 87-135 Brompton Road, Knightsbridge, London SW7 7XL ("we" or "us")
* 2. The offer is open from March 30th to May 30th 2006 to customers aged 18 years or over who require delivery in the mainland UK only.
* 3. All orders are subject to availability
* 4. Each half case of Red or White wine consists of six assorted bottles.
* 5. Highest value Red wine half case contains bottles with a retail price of £285.30
* 6. Lowest value Red wine half case contains bottles with a retail price of £114.80
* 7. Highest value White wine half case contains bottles with a retail price of £159.30
* 8. Lowest value White wine half case contains bottles with a retail price of £77.25
* 9. Retail cost excludes postage and packaging.
* 10. Call Centre number is 0870 732 1234 for customer order and queries. Last date for orders is May 30th 2006, you may also place your order on-line with Harrods Ltd on this website, the same terms and conditions apply.
* 11. We anticipate your order will be delivered within 14 days of placing your order.
* 12. If you place your order over the phone or online you have the legal right to cancel your order at any time up to the date of ordering until seven working days after the receipt of your goods. If you choose to cancel your order after you have received your goods you will have to pay for goods to be returned to us or should you prefer we are happy to arrange collection at your costs. After this time we are unable to accept cancellations. Until return or collection you must not use the goods and must keep the goods undamaged and in a reasonable condition.
* 13. Customer's statutory right to a refund of the purchase price for goods that are not satisfactory quality not fit for purpose originally intended or not as described are unaffected.
* 14. Payment must be made in full upon placement of your order, using a credit card acceptable to us. Your total order value will be confirmed at the time you place your order.
* 15. All orders will be confirmed by post. If you do not receive confirmation within 10 working days please contact our help line on 0870 732 1234.